Name: Transcendit - IT Support Newcastle / Gateshead
Telephone: 0191 482 0444

Which digital banks are good for startups?

January 08, 2024 - Rebecca Harrison

If you’re starting your own business this year, you’re probably thinking about how to manage your banking. Whether you’re a sole trader, a limited company or an SME, a digital bank might be the solution you’re looking for....

Sniffles around the office? Keep your team well

December 11, 2023 - Rebecca Harrison

It’s the season of sniffles, and if you work in a shared office that means you’re at a higher risk of catching anything (and everything) that’s going round. Here’s how to help your business make it through winter as...

Give back with Employer-Supported Volunteering

November 01, 2023 - Rebecca Harrison

If you’re looking for ways that your business can help support your community, you should think about Employer-Supported Volunteering. Find out how this could help local organisations in your area, and build a team of enthusiastic and...

How to get your business Christmas ready

October 30, 2023 - Rebecca Harrison

Christmas is right around the corner, and for businesses that means there are lots of different things to organise. We had a chat with Business Support Associate Kate Bellshaw about how to get your business Christmas ready.

Organising the...

Make your hiring process autism inclusive

September 27, 2023 - Rebecca Harrison

For autistic people, moving through the recruitment process can present some unique challenges. However, there is more you can do as a business to help these candidates demonstrate their value, skills and competencies.

Why neurodiverse...

This Black History Month, create an anti-racist business

September 07, 2023 - Rebecca Harrison

October is Black History Month, and we’ve been looking into how you can create an anti-racist business.

Throughout this article we’ll be using the term ‘global majority’. This term refers to people who are, ‘Black,...

The risks of ChatGPT in the workplace

August 31, 2023 - Rebecca Harrison

Until Threads, ChatGPT was the fastest growing app in history; and with all of its success it is no surprise that users are using the Artificial Intelligence (AI) model to help them at work. ChatGPT can create sales projections, find flaws in...

Transcendit awarded CodeTwo Partner of the Year...again!

July 25, 2023 - Rebecca Harrison

Transcendit have been awarded CodeTwo Partner of the Year, for the second year in a row. We had a chat with Transcendit Director Dave Scott to talk about CodeTwo and what it can do for businesses.

What is CodeTwo?

'CodeTwo is the software...

Pets at work: Should your business be pet friendly?

July 11, 2023 - Rebecca Harrison

Many workplaces have adopted a pets at work policy, where animal companions are allowed to be in the workplace with their owners during work hours. Here’s all the information you need to help you figure out whether your business should be...

Is it hot in here? Staying cool at work

May 30, 2023 - Rebecca Harrison

Summer is on its way, and so is the scorching heat. Businesses need to think about how to keep the temperature of their workplaces down.

When the sun leads to heat stress

It might be beautiful outside, but high temperatures inside can lead to...

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

Just a quick note to say how thoroughly professional and exceptional the service is from Transcendit. Over the many years you have supported us, Christophe and the team have always been quick to respond, extremely knowledgeable, approachable and pro-active. Transcendit offer a fantastic service and it is greatly appreciated. Many thanks. Martin Alderman, Fylde Council