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Terms & conditions

Our terms of use, disclaimers and copyright and trademark notices

Website terms and conditions

Continued use of this website or Transcendit's services constitutes your acceptance of all of the following terms and notices. This constitutes a binding agreement between the user and Transcendit. We reserve the right to deny access to a user where there is reasonable suspicion of violation of this agreement by the user.

Transcendit reserve the right, at its sole discretion to change, modify, add or remove any portion of these terms in whole or in part, at any time. Your use of the site after any change has been effected will constitute your agreement to such changes.

Transcendit has used the utmost care to ensure and maintain the accuracy, completeness and currency of information published on this site. However, Transcendit take no responsibility for any errors or omissions.

Users of this website are prohibited from:

  • Disrupting or interfering with the security of the site or otherwise abusing any service provided on the site or linked websites
  • Disrupting, interfering or abusing any other user’s experience of the site
  • Obtaining unauthorised access to any part of the site that is restricted from public access
  • Defaming, abusing, harassing, threatening or otherwise violating the legal rights of others
  • Impersonating another person or entity or falsifying any individual’s attributions
  • Restricting or prohibiting any other user from using this website

This website and its associated blog contain links to other websites. Although the utmost care is exercised in providing links to sites that share our high standards, Transcendit are not responsible for the content, security, availability and privacy practices used by such linked sites. The linked pages are provided for the convenience of our website users only and do not constitute an approval of their services and/or practices.

Prior permission is not required to link to the Transcendit website homepage from other websites. Written permission from a Transcendit Director is needed prior to posting images, screen caps, blog content or links to anything other than our homepage on a site or online platform you own or are a member of. Anything posted on the Transcendit website is the intellectual property of Transcendit and the employees thereof. You can contact Transcendit to discuss this at 0191 482 0444.

Users of this website are prohibited from violating or attempting to violate the security of the site or services provided. Any such violation may result in liability. Violation of the security of the site and services include, but are not limited to the following:

  • Accessing secured data or using secured services not intended for the particular user
  • Tampering, hacking, modifying or otherwise corrupting the website
  • Transmitting material that contains viruses, Trojan horses or worms with the intention of damaging, destroying, disrupting or otherwise impairing the website functionality or the operation of the site
  • Altering any software or computer data or intentionally enabling others to do so
  • Interfering with, intercepting or expropriating data or information on the website

Users of the Transcendit website agree to indemnify, defend and hold the website operators, officers, directors, employees, agents and business partners harmless from any loss, liability, claim, demand, damage or expense asserted by any third party relating to a visitor’s use of this website or breach of these terms of use.

The operators of this website will not be liable to users or any third party for any damages however caused, whether direct, indirect, incidental or consequential relating to or arising out of a visitor’s use or misuse of this website. Where a user is dissatisfied with the site terms or services provided, the sole and exclusive remedy is to discontinue using the site or the services.

The privacy policy of Transcendit is incorporated by this reference into this website terms of use and describes the information collected when you visit this site and how such information is used. Please read the Privacy Policy for further information.

These terms of use shall be governed by and construed in accordance with English Law and any dispute between this company and its website users will be settled by English courts.

Business terms and conditions

You can view our business terms and conditions here

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.
Very friendly and helpful. Doesn't presume that you know much but at the same time doesn't speak to you as if you know nothing. Very pleased with my contact. Christine Gibbs, KSA Group Ltd

Based on 12075 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 09-October-2024

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.

Transcendit is a Living Wage employer Transcendit is Proudly employee owned
Transcendit is a Microsoft Gold certified partner
VMWARE partner
Vipre partner
IPCortex partner
WithSecure partner
DELL partner
Barracuda partner
Veeam partner
N-Able partner

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