Name: Transcendit - IT Support Newcastle / Gateshead
Telephone: 0191 482 0444

Durham Cathedral by Chris Mallon, IT Support Engineer, Durham

Who are Transcendit?

Transcendit are a tight knit team of highly skilled individuals, dedicated to providing professional and friendly IT support. With an office based in City West Business Park in Durham, Transcendit provide IT support to hundreds of businesses all over the North East. We also hold a Microsoft Gold Partner Accreditation (Find out more about Transcendit).

What IT support do we offer?

Transcendit provide comprehensive IT support packages, which can be personalised to suit your business needs. Outsourcing your IT support to us will save you time and money, and allow you to get on with running your business. We provide:

A fast response to your IT problems from skilled engineers. Someone from our team will be on hand within minutes of a problem occurring.
A personal account manager and a lead engineer, who will be assigned to your business so you always know who you’ll be working with.
Effective and efficient setup and configuration of your computer systems.
A service that is friendly, flexible and available 24 hours a day, 7 days a week, all year round.
Everything you’d expect from a professional IT support team, including server monitoring, online data backup, service usage reports and system reviews.

Our clients include:

What do our Durham customers think?

“Had no idea that there was a virus on my computer, notified immediately with problem eradicated within two hours.”

Andy Hames of Partner Construction Limited

“I rang to report the problem and Dan connected to my PC and fixed it immediately. Can't ask for any more than that.”

Keith Goodall of Westwaters Accountants

“David Wong always gets to the bottom of the problem, and presents a solution.”

Gayle Brown of Mental Health North East

“Once again an excellent service provided by Transcendit that resolved the issue in a matter of minutes. Nothing is ever too much trouble for these guys.”

Chris Thwaites of Pioneering Care Partnership

“The support I received from Chris was wonderful, as always. So patient!”

Marie Etherington of ECCDS

Where do Transcendit offer IT support?

Due to Covid-19, we've made the decision to shut down our Durham office. Our IT support engineers are however continuing to work in Durham, Chester-le-street and the surrounding areas. Our intention is to open a new IT support Durham office in the future.

Give us a call on 0191 482 0444 to discuss your IT support needs

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

We have taken on some account managers from our local competitors, and by all accounts Paradigm is leagues ahead of anything else out there. The benefit it is giving our business from both an account manager's point of view and the back of house administrative aspect is fantastic. Ross Gill, IU Consult