Originally Transcendit’s directors had all worked for a much larger IT company. Adam says, ‘The business was so big that effective communication between departments and customers was really difficult. We wanted to forge working relationships with every client, but there just wasn't enough time in the day. We wanted to do things a little differently.'

Picture of Transcendit's directors back in 2000

Dick, Lee, Tom, Adam and Dave (from left to right on the picture above, September 2000) eventually decided to leave, and start a business of their own. Initially the company was going to be called ‘Transcend I.T.’ but according to Adam, ‘We had to abandon that because of the acronym it would have resulted in.’

‘The name for our company came about because we liked the word ‘transcend'. We wanted to exceed the expectations of our customers. To go beyond selling the technology, and really look at what was in it for the customer and their business,’ says Adam.

Many years later, Transcendit's support technicians and web developers provide a wide range of IT services to clients all over the country. The company also holds a Microsoft Gold Partner Accreditation.

‘Transcendit is different because we don’t try to “sell” to people,' says Adam, 'We just try to find the best solutions for their business.’

“We don’t want to become faceless. We always want to keep that personal touch, and the quality that comes with it.”

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
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