Name: Transcendit - IT Support Newcastle / Gateshead
Telephone: 0191 482 0444

Why is web design important for businesses?

When someone accesses your website, often it’s the very first contact they’ll have with your business. You never get a second chance at a first impression, and it's exactly the same for websites and applications; customers will make a snap judgement about your business based on the first thing they see. That’s why it’s so important for your website to look professional, clean and credible – because a scruffy site implies a scruffy service.

As well as looking great on a desktop or laptop, your site has to be adaptable for mobiles and tablets. An increasing number of people now use mobile devices as their primary way of accessing the internet, even when they’re not on the move. Responsive web design has become essential for businesses – Google now ranks websites that aren’t mobile friendly lower than those that are. This means that lack of a responsive web design and applications which are device friendly could literally be leading your customers in the direction of your competitors.

What do we offer?

Have a look at the websites that we’ve developed for our clients in our portfolio. They are all fully responsive, which means they work on smartphones, tablets and laptops. We use multiple device testing to ensure that no matter what device and brand customers access the site from, it works the way it should. We can also provide you with a Content Management System (CMS) so that you can edit the content of the site yourself.

We also offer a range of offline design services. Transcendit can create logos, business cards, letterheads, brochures, leaflets, posters, pop-up banners, flyers and custom material for your company.

Why choose Transcendit?

We understand how important and influential a website can be. That’s why our developers take the time to listen to you and learn about your company. That way we can ensure that anything we develop for you accurately aligns with your branding, reflects your business and the finished product looks and behaves the way it needs to.

Call us now on 0191 482 0444 to discuss your web design needs

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

We have worked with Transcendit for many years (it must be over 10 years) and their services are second to none. I work very closely with Christophe at Transcendit for our website’s communications to stakeholders and there’s nothing he can’t do! Christophe is very professional, prompt with emails and always checks with myself if everything is how it should be. The staff at Transcendit are highly skilled and extremely knowledgeable when it comes to IT. We look forward to continuing to work with Transcendit for the next however many years Laura Driver, NRCPD