Name: Transcendit - IT Support Newcastle / Gateshead
Telephone: 0191 482 0444

When you decide to work with Transcendit to create your website or application, we understand that the program we make will become a part of your brand. To make sure that you are happy that it reflects your business, we make sure that you’re involved in every stage of the design process.

What is the design process?

Meeting

We arrange a meeting with you in person to discuss your project and its requirements. This gives us a chance to introduce you to our team, and meet who you're going to be working with in person.

Initial mockup

We then create an initial mockup, usually of the homepage for your application or website. These could even be interactive so that you can see exactly how it will work.

Feedback

You then have the opportunity to give feedback on the mockup, and review with Transcendit the aspects that you like, and those you’d like to change.

Revisions

We then make the necessary revisions based on your feedback, and reiterate this process until you are completely happy with the mock-up that we have designed. We do this for every single page for your application or website.

Testing

We then test the application or site internally, to identify any bugs, problems or areas where we think the functionality of the program could be improved.

Staging

We then release the application or site to you, so that you can test the program yourself and provide any further feedback. Transcendit do this until you are completely happy.

Live deploy

Once everything is working as it should, the site or application can go live. At this point we test the live environment, and continue supporting you for as long as you'd like us to.

Our design process ensures total transparency. If you don’t like how things are looking with your site or application, you can always let us know straight away. We are never too busy, or too far along in the process to make changes, no matter how big or small.

To get started, give us a call on 0191 482 0444

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

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