What IT support do we offer?
Transcendit provide comprehensive IT support packages, which can be personalised to suit your business needs. Outsourcing your IT support to us will save you time and money, and allow you to get on with running your business.
We provide:
Telephone Support
When you call us we put you through straight away, and if we can't we will call you back within an hour. We will never leave you on hold.
Remote Support
An immediate response to your IT issues and technical support queries, which allows us to view the problem as it appears on your computer.
On-Site Support
We are always happy to visit you in person, to solve a problem, install something new or discuss how your IT Support could be improved.
Server Monitoring
We will install monitoring software so that your systems are looked after 24/7, so we can be confident that things are running smoothly.
Personal Contacts
We’ll assign you an Account Manager and a Lead Engineer, both of whom will know your business inside out and will be familiar with your requirements.
Online Data Backup
We protect your data by backing up all of your files, documents and programs to an online server, so that you're prepared if the worst happens.
Service Usage Reports
We send you regular service usage reports, so that you know exactly how we're protecting your systems, and all about any progress that we're making.
System Reviews
We review all of your systems regularly to make sure they are all continually updated, and are meeting all of your business needs and requirements.
Delivering the best possible service
At Transcendit, we understand that providing excellent service is about more than just technical knowledge. That's why we work hard to understand your business, and take the time to understand your current systems. We then discuss with you how we plan to solve any problems, monitor your systems and improve them where possible, now and into the future.
We understand that when you contact us with a problem, you don’t want to have to explain who you are and how your systems work. That’s why we’ll assign you an Account Manager, and a Lead Engineer, both of whom will know your business inside out and will be familiar with your requirements.
They will be backed up by the rest of the Transcendit team, who have high levels of expertise in a wide range of areas. As every person in our support team has spent years working in IT in various capacities, the combined knowledge of our team is exceptional.
The first time we work with a client, we do a full review of your current IT systems, and recommend any improvements. After that, we continue to work closely with you to make sure that everything runs as it should. Transcendit use advanced automated monitoring tools which notify out team of any changes, problems or potential problems.
If you want to raise an issue with us, you can contact us directly at any time. There will always be someone on hand to help straight away. If you need to talk to a specific member of our team and they're unavailable, they'll always get back to you within an hour. You can always contact us for any issue, whether it's about a problem or whether you just want some advice.
We use our own bespoke support management software, Prism, combined with a state of the art system monitoring tool that we install on your systems.
These programs allow our team to monitor your systems for potential problems, and record the information to ensure that your team and ours are always kept up to date.
Where do Transcendit offer IT support?
Our offices are in Gateshead and Durham, but Transcendit are able to offer telephone support, remote support and on-site support wherever your business is located. So whether you’re in the North East or further afield, your IT support is never far away.
Give us a call on 0191 482 0444 to discuss your IT support needs
