Name: Transcendit - IT Support Newcastle / Gateshead
Telephone: 0191 482 0444

At Transcendit, we understand the importance and necessity of a computer system to your business, and how much distress it can cause when things go wrong. That's why we are dedicated to ensuring that your system runs smoothly and work hard to provide high quality computer maintenance, by discussing and understanding your specific needs and offering personalised and tailored solutions.

Computer maintenance

Transcendit use a program called N-Central to monitor customer's computer systems, servers and networks. N-Central uses pro-active, rather than reactive monitoring. This means that by using best practice thresholds set by Transcendit, the program can let us know something has happened before it starts to affect your businesses. This way, we will know about the problem and will often have fixed it before you need to pick up the phone.

We also ensure that someone from the Transcendit team is working no later than 7:30 each morning. This way we can know that by the time your working day starts, all of your systems, servers and devices are fully functioning and ready to go. We offer maintenance for your PC, Mac, network, tablet, smartphone, android and the Cloud.

If you require a service that is not listed above, please do not hesitate to contact us for impartial advice. We are always available to spend as much time as you need talking through your IT requirements.

Call us on 0191 482 0444 to find out how we help your business

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

We have worked with Transcendit for many years (it must be over 10 years) and their services are second to none. I work very closely with Christophe at Transcendit for our website’s communications to stakeholders and there’s nothing he can’t do! Christophe is very professional, prompt with emails and always checks with myself if everything is how it should be. The staff at Transcendit are highly skilled and extremely knowledgeable when it comes to IT. We look forward to continuing to work with Transcendit for the next however many years Laura Driver, NRCPD