Is that really BT calling? Why IT support calls are (nearly) always scams

March 11, 2019 - Rebecca Harrison

We recently had a call from someone pretending to work for BT, who claimed that there was a bunch of issues on our PC that he could easily fix if we only allowed him to connect to our systems. We informed them that we were an IT support company,...

Director Tom Tinsley to retire after 41 years working in IT

February 27, 2019 - Rebecca Harrison

Director Tom Tinsley is retiring this month, after founding and working for Transcendit for the last 19 years, and working in IT since 1978.

'It's been an incredible journey working with my fellow directors over the past two...

Funding available for businesses in March

February 26, 2019 - Rebecca Harrison

Here's our latest roundup of the grants and funds for businesses that are still available.

Get business support with the Prince’s Trust

The Prince’s Trust is a great organisation for young people wanting to start their own...

Even spotify isn’t safe - when did scammers get so smart?

February 19, 2019 - Rebecca Harrison

Keeping up with the latest phishing scams is absolutely vital when you’re running a business - and it’s pretty important outside of the office too, if you want to keep your tech secure. Phishers are always coming up with new and...

Meet Stefan, our new IT support engineer

February 18, 2019 - Rebecca Harrison

Stefan Frizzel is the newest addition to our IT support team, and is working as a support engineer at our office in Gateshead. We had a chat with him to find out how he got into IT.

'I first used a computer when I was 10 years old.' says...

Sponsor the UK's first cancer support, awareness and education centre with FACT's Big Build

February 11, 2019 - Rebecca Harrison

Transcendit are pleased to announce FACT's Big Build, a huge funding drive by FACT to build the UKs first cancer support, awareness and education centre. The new centre will be built here in the North East, and Transcendit are working with...

How can SMEs prepare for Brexit?

February 06, 2019 - Rebecca Harrison

With Brexit looming, it’s very difficult to say what the situation in the United Kingdom is going to be after March 31st. There are some very simple ways that businesses can prepare for the change, regardless of what happens between...

Take Netflix to the next level with these not-so-secret hacks

January 22, 2019 - Rebecca Harrison

Netflix is one of the best streaming services out there - award winning original shows, good user interface and a low price tag (even lower if you're a Netflix moocher and someone else is picking up the bill!). But if you're sticking to...

Meet Andrew, our new IT support engineer!

January 15, 2019 - Rebecca Harrison

Andrew Richardson joined Transcendit in September 2018, as a support engineer working in our Durham office. We caught up with him to find out how he started out in IT, and what his first few months with us have been like.

So, how did you get...

Taking payments online? Things are changing for customers and businesses

January 14, 2019 - Rebecca Harrison

If you've ever purchased anything online, you're probably familiar with the box that appears with the words, 'Verified by Visa' or 'Mastercard SecureCode'. This little box is called a 3D Secure card payment, and it ensures...

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

The service from Transcendit is beyond first class. Every time i have had to use it, all staff have been so patient and helpful with me as i am the antithesis of tech savvy. I have expressed my satisfaction with our factory leaders Jim and Steve and had asked them to pass on my sincere thanks for your help. Aaron today was exceptional at walking me through the pre-migration process from Citrix to Azure. I wish all companies that I deal with provided this first class service. Peter Howlett, Director of Design, George Smith