Expanding your team? How to write an eye-catching job advert

May 13, 2019 - Rebecca Harrison

If you’ve ever hired someone, chances are you’ve had to write a job advert. If you’re not a writer then this can be a headache from start to finish; but we’ve got a few top tips to help you create an eye-catching job...

Fact or fiction? How to tell whether what you’re sharing is true

May 07, 2019 - Rebecca Harrison

If you have an account on Facebook, Instagram or Twitter, it’s pretty likely that you’ve shared something with your friends or followers. Whether it’s news stories, videos or photos; we’re sharing material all the time....

Say your goodbyes to Windows 7, and hello to nagware

April 29, 2019 - Rebecca Harrison

Remember back in the day, when Microsoft went on and on about how much they wanted us to move to Windows 10? Those relentless little pop-ups had most of us upgrading, but for those who stuck with Windows 7, you may soon have to say your goodbyes....

Worried about your privacy online? It's time to use a VPN

April 23, 2019 - Rebecca Harrison

You may have come across the term VPNs; if you ever work remotely, it’s likely that you use one to access your apps, files and documents from home. However, VPNs can also be used to keep your internet traffic private.

Wait, what’s a...

No, Windows apps aren't vanishing - they've just got a new look

April 18, 2019 - Rebecca Harrison

We’ve had a few calls this month about some vanishing Windows apps - specifically, the Office applications. Don’t panic, those apps haven’t gone anywhere, but they are looking a little different recently.

Microsoft have done a...

Funding available for businesses in May

April 10, 2019 - Rebecca Harrison

Here's our latest roundup of the grants and funds for businesses that are still available.

The R. W. Mann Trust

The R. W. Mann Trust is a charitable organisation, which gives one-off grants to organisations improving the North East. The...

Next up in phishing emails, Netflix

April 09, 2019 - Rebecca Harrison

Netflix is one of the most popular streaming websites, so we weren't surprised when this phishing email arrived in our inbox; Netflix is also a popular target for scammers.

This email isn't quite as slick as some of the...

Funding available for businesses in April

March 25, 2019 - Rebecca Harrison

Here's our latest roundup of the grants and funds for businesses that are still available.

Innovate:Grow

Our friends at North Ventures have recently announced a new fund that North East businesses could be eligible for; Innovate:Grow. The new...

Transcendit take on the Great North Run

March 18, 2019 - Rebecca Harrison

We're running the Great North Run for CHUF; the Children's Heart Unit Fund. CHUF's mission is to help to children and young people with heart conditions, by providing lifelong support to them and their families.

The Children's...

Is your computer constantly on standby? It might be time to turn off

March 14, 2019 - Rebecca Harrison

Standby, for the most part, is a useful feature. If you’re stepping away from your computer for a while, or your heading out of the office for a bit, putting your machine on standby can save time when you want to start it back up again. But...

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

We have worked with Transcendit for many years (it must be over 10 years) and their services are second to none. I work very closely with Christophe at Transcendit for our website’s communications to stakeholders and there’s nothing he can’t do! Christophe is very professional, prompt with emails and always checks with myself if everything is how it should be. The staff at Transcendit are highly skilled and extremely knowledgeable when it comes to IT. We look forward to continuing to work with Transcendit for the next however many years Laura Driver, NRCPD