Sadly, to protect the health and safety of our team and clients from Covid-19 we have found that we haven't used our Durham office since April 2020. Therefore, we’ve made the decision to shut down the office for the foreseeable...
Looking for something to do over lockdown? We’ve found a handful of awesome games for you to try with your friends and family, and because they’re all remote they’re completely covid safe. Don’t lament the lack of Monopoly...
Cancer treatment is already a lot for patients to deal with, and having to worry about transport to and from the hospital only adds to the stress. Luckily, local charity Daft as a Brushis here to help.
This month we've welcomed Tim Hughes to Transcendit, who has joined our team as an IT Support Engineer. We caught up with Tim to find out more about him, and how he got into IT.
'When I was in 6th form, I wanted to be a doctor,'...
There are some really weird and wonderful phishing emails out there (our favourite is still the assassin who let us know we were on his hit list). However, it’s often the more mundane phishing emails that reel victims in. Online shopping is...
In normal circumstances you might be planning for the Christmas party, or thinking about bonuses. However, this year has been anything but normal. Although the ordinary festive celebrations may be off the table for businesses this year, it is an...
If you’re looking for ways to keep yourself occupied during lockdown, then it might be time to learn a new skill. With Christmas around the corner money may be tight, but with skill swapping, you can stay busy and learn new things for...
Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.
The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.
The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.
We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.
If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.
We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.
When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.
We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.
We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're
saying here.
Paul is always more than helpful...we'd be lost without him!Angela Fenwick, Streetwise
Based on 12075
reviews our customers rate us 9.8/10.Reviews and ratings by Customersure. 09-October-2024