Data protection, and identifying vulnerabilities

June 05, 2021 - Rebecca Harrison

If your business stores customer, client and employee data, you’re probably familiar with data protection. But how do you know if the way that you’re collecting and storing data is secure? First, you’ve got to figure out where...

Funding available for businesses in July

June 01, 2021 - Rebecca Harrison

Here's our latest roundup of the grants and funds for businesses that are still available.

Springback Grant

Newcastle City Council have opened applications for the government Springback Grant, 'a one-off grant of £1,500 to help...

Ready to go out? Look out for ticket fraud

May 23, 2021 - Rebecca Harrison

Summer is well and truly on the way, and with lockdown easing you might be looking forward to going to some events. However, fraudsters are using this opportunity to make a quick profit. If you’re buying tickets, you need to be aware of...

Worried about your kids gaming? Pick up a controller

May 19, 2021 - Rebecca Harrison

According to the Children’s Commissioner, 93% of children in the UK play video games. For adults who didn’t grow up with a PlayStation or Xbox, it might feel like your children are completely obsessed with a form of media...

Is your business preventing insider attacks?

May 16, 2021 - Rebecca Harrison

Business security and data protection helps to prevent breaches and attacks from phishers and scammers, but how well does it work against your own employees? If a threat came from inside your organisation, would your business be protected?...

Tired of video calls? It could be Zoom fatigue

May 09, 2021 - Rebecca Harrison

Zoom (or your video conferencing app of choice) may have become a staple of your personal and professional life. But what effect is this having on your mental wellbeing? Zoom fatigue is a real phenomenon, and if you’re always on a video...

Funding available for businesses in June

May 03, 2021 - Rebecca Harrison

Here's our latest roundup of the grants and funds for businesses that are still available.

The Recovery Loan Scheme

If your business is trading in the UK, and has been adversely affected by the pandemic, you can apply for the UK...

Meet Lee, our new support engineer

April 26, 2021 - Rebecca Harrison

We've had a chat with Lee Watson, our new IT support engineer, to find out more about him and how to he got into IT.

Lee did software development at university, but eventually got sick of the software side of things, 'I was working...

What is a Denial of Service attack?

April 20, 2021 - Rebecca Harrison

If you run a business, it’s worth knowing about a Denial of Service, or a DoS attack. These are cyber attacks which aim to affect the connectivity of a network, or computer, so that the people that need to use the machine or network...

Royal Mail text scam

April 15, 2021 - Rebecca Harrison

Have you received a text message from Royal Mail asking you to pay a shipping fee? This clever little phishing scam is pretty convincing, and is costing victims thousands. We took a close look at this sneaky text message, so that you know what to...

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

We have worked with Transcendit for many years (it must be over 10 years) and their services are second to none. I work very closely with Christophe at Transcendit for our website’s communications to stakeholders and there’s nothing he can’t do! Christophe is very professional, prompt with emails and always checks with myself if everything is how it should be. The staff at Transcendit are highly skilled and extremely knowledgeable when it comes to IT. We look forward to continuing to work with Transcendit for the next however many years Laura Driver, NRCPD