Name: Transcendit - IT Support Newcastle / Gateshead
Telephone: 0191 482 0444

Who are IU Consult?

IU Consult negotiate with energy suppliers in order to renew and provide businesses with competitive energy contracts. Through their relationships with suppliers they are able to offer excellent pricing and energy management services for companies all over the country.

Transcendit had been providing IU Consult with IT support when we were approached about creating an application which was able to handle complex admin and customer interactions. At the time, IU Consult were managing these through Excel, which was too inefficient and insecure to meet their requirements.

Making the application

Transcendit were able to design and create a completely bespoke application which was able to guide users through the process of contacting a business, sending required information to the appropriate recipient and quoting a price. This ruled out a fair degree of human error and vastly increased productivity.

Paradigm online energy broker system

We were also able to integrate VOIP with this application, allowing calls to be made, logged and recorded within the system itself. Callbacks can also be scheduled and reminders set, so that no customer call is ever forgotten. In the absence of VOIP, a normal telephony system could be used.

All employee interaction with customers is registered on the system, so that managers and employees can see the duration and outcome of phone calls. The application also removes a large amount of the general admin tasks such as email forwarding and data recording which cost employee time. IU Consult have decided to sell Paradigm to other energy brokers. It is now one of the most powerful Customer Relationship Management (CRM) systems in their sector.

We have taken on some account managers from our local competitors, and by all accounts Paradigm is leagues ahead of anything else out there. The benefit it is giving our business from both an account manager's point of view and the back of house administrative aspect is fantastic. Ross Gill, IU Consult

To discuss app development, call 0191 482 0444

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

The service from Transcendit is beyond first class. Every time i have had to use it, all staff have been so patient and helpful with me as i am the antithesis of tech savvy. I have expressed my satisfaction with our factory leaders Jim and Steve and had asked them to pass on my sincere thanks for your help. Aaron today was exceptional at walking me through the pre-migration process from Citrix to Azure. I wish all companies that I deal with provided this first class service. Peter Howlett, Director of Design, George Smith