Name: Transcendit - IT Support Newcastle / Gateshead
Telephone: 0191 482 0444

Dan talks antivirus software, passwords and staying protected

October 25, 2016 - Rebecca Harrison

Are you worried about viruses, but confused by antivirus software? We've been chatting to one of our IT support engineers Dan Morrison, about why it's important, and what options there are for businesses.

What does antivirus...

EU funding for North East businesses

June 24, 2016 - Rebecca Harrison

EU flags

Whether you were pleased or disappointed with the result of the EU referendum, the EU are still calling for proposals for projects over the next couple of months from SMEs.

If your next business endeavor matches the criteria, the EU could fund up...

North East SME Innovation programme receives £820,000 funding

May 24, 2016 - Rebecca Harrison

Business people discussing and taking notes

The North East Business and Innovation Centre (BIC) has received £820,439 from the European Regional Development Fund (ERDF) to financially support up to 60 small and medium sized enterprises in innovative projects and business ventures.

...

Bank transfer fraud catches businesses off guard

April 18, 2016 - Rebecca Harrison

What is bank transfer fraud?

Bank transfer fraud is a sneaky way of using a phishing email to con your business out of huge sums of money.

An email is sent from a higher-up to the department or person who handles your finances, requesting you...

Is a mathematical problem holding back your business?

February 08, 2016 - Rebecca Harrison

Business Problem

If your business has a problem that has left you scratching your head, then the European Study Group with Industry could be the answer.

The event, hosted by the North East Local Enterprise Partnership (LEP), Durham University and the Smith...

What does the Autumn statement mean for SMEs?

December 03, 2015 - Rebecca Harrison

Autumn Statement 728x200

Prior to George Osborne's unveiling of the Autumn Statement, there was cause for concern for small and medium sized businesses. So what does the statement mean for SMEs? Keep reading for our bite-size version of the statement.

Small business rate...

Is your website mobile friendly? If not, Google will penalise it

April 20, 2015 - Christophe Duhaut

Mobile Friendly Google

Starting 21st April 2015, Google will start penalising websites that are not easy to use on mobile devices such as tablets and smartphones. In other words, if your website is not mobile friendly, its ranking in Google Search Results is very...

R.I.P. Windows Server 2003

January 16, 2015 - Adam Kuznesof

Rip Windows Server 2003

Microsoft has announced that Windows Server 2003 will no longer be supported after July 14th 2015. Windows Server 2003 forms the core of Small Business Server (SBS) 2003 along with Exchange 2003 which was retired on 8th April 2014.

What does this mean for you?

Telephone lines, call plans & broadband

February 17, 2014 - Christophe Duhaut

Fibre Broadband

Transcendit are pleased to announce that we can now fulfil all your telephone and broadband requirements.

Telephone Lines and Call Plans

Whether you have standard phone lines, ISDN or VoIP, we can provide extensive cost savings on line...

Telephone Systems

February 14, 2014 - Christophe Duhaut

Stay Connected

Transcendit are pleased to announce that we can now fulfil all your telephone and broadband requirements.

Telephone Systems

Phone systems are moving quickly towards being IT integrated and therefore IT driven. We provide three different options...

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

The service from Transcendit is beyond first class. Every time i have had to use it, all staff have been so patient and helpful with me as i am the antithesis of tech savvy. I have expressed my satisfaction with our factory leaders Jim and Steve and had asked them to pass on my sincere thanks for your help. Aaron today was exceptional at walking me through the pre-migration process from Citrix to Azure. I wish all companies that I deal with provided this first class service. Peter Howlett, Director of Design, George Smith