Spoon theory, and how it can help businesses

July 03, 2024 - Rebecca Harrison

Spoon theory was developed by activist and writer Christine Miserandino, to describe the experience of living with chronic illness and disability.

Since its inception, it has been used by a number of disability activists, healthcare...

Pop up says you have a virus? It’s fake

July 01, 2024 - Rebecca Harrison

Pop ups have been around since the dawn of the internet, when you couldn’t even visit a website without your screen being crowded with ads. Now, they’re claiming that your device or your machine has a virus in the hopes that...

Copilot vs. ChatGPT: Which is better for businesses?

June 27, 2024 - Rebecca Harrison

Are you a ChatGPT user, or do you prefer Copilot? When it comes to answering questions, completing tasks or writing a document, both of these apps can do it; but which is better? We’ve taken a look at the most popular AI chatbots to find...

Business funding for August 2024

June 24, 2024 - Rebecca Harrison

Skipton Charitable Foundation

Skipton Charitable Foundation makes donations of up to £6,000 to registered charities who are working to improve the wellbeing, welfare and education of children and adults in communities throughout the UK....

Gateshead charity FACT has been broken into and destroyed. Here's how you can help

June 24, 2024 - Rebecca Harrison

On Thursday 13th June, Gateshead charity Fighting All Cancers Together (FACT) was broken into. Their community centre, the FACT Family Home had been a dream of Founder and Chief Executive Joanne Smith for years. The centre was open for only a...

Summer challenges that raise money for charity

June 12, 2024 - Rebecca Harrison

The North East has a huge amount of not for profit organisations and charities that are helping some of the most vulnerable members of the community through some of the most difficult times of their lives. If you’re looking for a way to...

Fakes, lies & fraudulent payments: how to avoid ticket scams

June 05, 2024 - Rebecca Harrison

If you missed out on tickets for one of your favourite artists this year, you might have been on the lookout for people reselling theirs. Unsurprisingly, scammers are taking advantage. As reported by the BBC, over 600 customers with Lloyds Bank...

Is your employee heading on holiday?

June 04, 2024 - Rebecca Harrison

For employees in the UK, taking their annual leave is a legal entitlement. It’s also important for the happiness and wellbeing of your staff, which in turn, has a positive impact on your business. However, when you’re running an...

Rage bait: Why social media loves it when you’re angry

June 03, 2024 - Rebecca Harrison

Rage baiting or rage farming is a tactic used on social media in order to generate views and comments. It is designed to make users angry, and make social media platforms money.

What is rage bait?

A tweet which went viral on Twitter/X back in...

Business funding for July 2024

May 17, 2024 - Rebecca Harrison

Pathways to Innovation

Pathways to Innovation is a business support programme which aims to help organisations grow their business, bring new products and services to market, or find available funding. If you're an entrepreneur, or...

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The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

The service from Transcendit is beyond first class. Every time i have had to use it, all staff have been so patient and helpful with me as i am the antithesis of tech savvy. I have expressed my satisfaction with our factory leaders Jim and Steve and had asked them to pass on my sincere thanks for your help. Aaron today was exceptional at walking me through the pre-migration process from Citrix to Azure. I wish all companies that I deal with provided this first class service. Peter Howlett, Director of Design, George Smith