Name: Transcendit - IT Support Newcastle / Gateshead
Telephone: 0191 482 0444

Microsoft

Transcendit is a Microsoft Gold Certified Partner. We have a continuous training program in place to ensure that our Microsoft Certified Professionals stay up to date, and our apprentices can get started. This is so we can be confident that the support we provide is accurate and up to our high standards.

VMWare

VMWare is the global leader in virtualisation and cloud infrastructure. Transcendit are a VMWare Professional Solutions provider, and two of our IT support engineers are VMWare Certified Professionals, allowing us to implement and consult on virtualisation solutions with confidence.

Vipre

Vipre is a business email service which supports over twenty five million mailboxes around the world. They offer hosted business email, integrated and multi-layered security, archiving and encryption. Transcendit recommend Vipre as one of the most effective ways of protecting your email from viruses and spam.

WithSecure

WithSecure is a leading provider of anti-virus and IT security software. Their award winning internet security works across multiple devices, allowing you to protect your personal information and use the internet safely. Transcendit have years of experience working with WithSecure and its virus detection software.

Dell

Transcendit work with Dell to provide businesses with superior machines, designed with users in mind. Their business laptops and desktops boast fantastic in-class performance, durability and design. Dell's machines also offer IT-friendly software, ideal for a wide range of users.

Veeam

Veeam is a piece of software which allows for much faster backup and disaster recovery than other recovery solutions. Transcendit is a Veeam Silver Pro Partner, meaning that our team know all about Veeam virtual backups, and how they can help protect your business.

N-Able

At Transcendit, we continuously monitor the thousands of devices and servers we manage on behalf of our clients. Our proactive approach ensures that any deviations or anomalies are detected and addressed in real-time. This is made possible through the use of N-Able, a key component of our service that provides products that keep devices updated and secure.

The N-Able system generates alerts in case of potential issues, which are immediately flagged to our support team. Our team is trained to respond promptly to these alerts, taking proactive measures to prevent any disruption to the smooth running of the devices. This constant monitoring and quick response mechanism minimizes system downtime, ensuring that our clients' productivity is not impacted.

In summary, our commitment to constant monitoring and quick response to alerts generated by N-Able is a crucial part of our service offering and sets us apart in our ability to maintain the optimal performance of our clients' devices.

Call 0191 482 0444 for more details

The Transcendit Way

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

The Transcendit way outlines how we do business; following the same straightforward principles with every client and customer, regardless of how big or small they may be.

We provide an honest and friendly service.

That means we get to know you and your business. We offer you a friendly, professional and efficient service, and we'll always be honest with you.

We try not to use complicated techno-jargon.

We understand that not everybody speaks fluent IT, so we try to explain things in a way that is simple and clear. We always spend as much time as is necessary explaining things to you.

We take the time to listen to our clients.

If you need to talk to us about something, no matter how insignificant, we are only ever a phone call away – and we’re never too busy to make you a cup of tea and have a sit down with you in person.

We keep our appointments and arrive on time.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We tell you if we make a mistake.

Sometimes things can go wrong, but we never lie to you or try to cover something up. If things go askew we tell you what’s happened and how we plan to prevent it affecting your business.

We offer a service which is pro-active, not reactive.

We want you to continuously benefit from working with us. We regularly discuss your business and make suggestions for improving systems and processes wherever we can – but we never try to push you into a purchase.

We don’t increase the cost after your quote.

When we quote a fixed price, that's always the amount we charge – you won’t find any nasty surprises on a bill from us. If you are paying by time and materials, we inform you if our approximations could change.

We never share your private information.

We understand the importance of privacy for your business and your customers. We respect the confidentiality of your data, and we will never pass on your information to third parties.

We take all of your feedback on board.

We appreciate it when you take the time to give us feedback. A system called CustomerSure records our client's responses, so you can trust that our reviews are from real people.
Find out what they're saying here.

The service from Transcendit is beyond first class. Every time i have had to use it, all staff have been so patient and helpful with me as i am the antithesis of tech savvy. I have expressed my satisfaction with our factory leaders Jim and Steve and had asked them to pass on my sincere thanks for your help. Aaron today was exceptional at walking me through the pre-migration process from Citrix to Azure. I wish all companies that I deal with provided this first class service. Peter Howlett, Director of Design, George Smith

Based on 12075 reviews our customers rate us 9.8/10. Reviews and ratings by Customersure. 09-October-2024

Transcendit are proud sponsors of CHUF, the Children's Heart Unit Fund.

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